Frequently Asked Questions

ElbiseBul is a marketplace exclusively for women, featuring carefully selected brands. Designed as an alternative to platforms that generously use flashy slogans, our primary goal at ElbiseBul is to connect fashion-loving women with the products they seek, without overwhelming them with thousands of options. To help you forget any negative shopping experiences you've had before, we've established a few protective principles.

ElbiseBul's Protective Principles

• The same product won't appear repeatedly under different brand names.
• Stores/brands that raise prices on special occasions are not included.
• Low-quality products are not offered to you under the guise of 'sponsored products' or 'deals.

All brands featured on ElbiseBul are carefully selected, with customer satisfaction being the top priority. Any brand lacking contact information or clear cancellation/return and exchange policies cannot be featured on ElbiseBul.

ElbiseBul ensures a seamless shopping experience by providing necessary security measures during ordering and payment, along with online customer support after your purchase.

• Secure Online Payment

  Your payments are encrypted with a security certificate, and your payment information is never stored without your consent.

• Order Tracking and SMS Notifications

  Every step of your order is communicated to you via SMS and email.

• 24/7 Online Customer Support After Purchase

  For any issues related to your order, you can reach us 24/7 through the "Order Support Center" in your order details.

You can start your order by using the "Add to Cart" or "Buy Now" buttons for the item you love and want to purchase. Then, whether you choose to sign up or continue as a guest, simply enter your delivery and billing information. Complete your order with "Secure Payment," and you're all set!

To cancel your order on ElbiseBul, simply create a cancellation request through the 'Order Support Center' found in your order details. If your items haven’t been shipped yet, the cancellation process will start immediately, and the amount you paid will be promptly refunded to your credit card. If the items have already been shipped, the refund will be processed to your credit card once the products are returned to the store.