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How can I create a return request?

Customer satisfaction and expectations are important to us. If for any reason you are not satisfied with your order, you can return your products within 14 days from the date you received them, provided they are in their original packaging, unused, and with tags intact.

You can initiate the return process by logging into your account, accessing the relevant order from the "My Orders" section, and following the steps in the "Order Support Center."

How can I cancel my order?

To cancel your order on ElbiseBul, you can create a cancellation request from the "Order Support Center" located in your order details. If the products in your order have not been shipped, the cancellation process will begin immediately, and the amount you paid will be refunded to your credit card right away. If the products have already been shipped, the amount you paid will be refunded to your credit card after the products are returned to seller.